Terms of Engagement

To view a copy of our ‘Terms of Engagement’, click here.

Privacy Policy

“As an Authorised Broker of Community Broker Network Pty Ltd we are committed to comply with the provisions of such consumer protection legislation as the Corporations Act and Privacy legislation." You can access the Privacy Policy here.

Complaints/Disputes Handling

We are required to provide all clients with details of our internal and external complaint handling procedures.

“As an Authorised Broker of Community Broker Network Pty Ltd, we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers”.

Please contact us direct if you have any complaints about our services.

To direct your complaint to Community Broker Network Pty Ltd, you may contact them as follows:

CBN Complaints Officer
Suite 2
Level 5, 191 St Georges Terrace
PERTH WA 6000

PO Box 1183
WEST PERTH WA 6872

Ph: 08 9480 8950
Email: compliance@cbnet.com.au
Website: www.cbnet.com.au

Community Broker Network Pty Ltd are a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body.
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the AFCA. Contact details below:

Australian Financial Complaints Authority (AFCA)
Australian Financial Complaints Authority Limited
GPO Box 3
MELBOURNE VIC 3001

Ph: 1800 931 678
Fax: (03) 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au/

Insurance Brokers Code of Practice

Community Broker Network Pty Ltd is a member of NIBA and as an Authorised Broker of Community Broker Network Pty Ltd, we subscribe to the Insurance Brokers Code of Practice.

The code is a statement of the industry’s commitment to high levels or competency, training and customer service.  It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code.  It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.

To view a copy of the Code, click here.